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Resilient Families Service

Over the last 12 months, significant work has been underway in the review and remodelling of Team Around the Family arrangements in RCT.

This work has led to the development of the Resilient Families Programme for RCT as the Council’s recognised approach to delivering the early intervention and prevention agenda and the creation of the Resilient Families Service to deliver Team Around the Family arrangements across RCT.


The creation of the Resilient Families Service will provide the opportunity to deliver swift, effective, consistent and bespoke support to families. The Service has been designed to identify the right families in need of support at the right time, to provide swift resilience focused assessments, to remove practical barriers to positive change and to provide timely, appropriate and effective interventions. The Service will deliver improved support to families in quicker response times; shorter and sharper diagnostic assessment; a trusted single point of contact and pro-active practical support to engage with interventions designed to increase resilience levels.


The New Referral mechanism for Resilient Families Service:

As of Monday 15th January 2018 the Resilient Families Service is operational.

Referrals can be made to the Service via the Multi-Agency Safeguarding Hub (MASH) in the following way:

  • Families can self refer for Resilient Families Service by phone (01443 425006) or email (
  • Professionals referring families to the Resilient Families Service should send referrals to MASH ( via email using the C1 referral form. Professionals need to have the consent of families to refer. All referrals will be ‘triaged’ by MASH for allocation according to risk/need. Referrals received by MASH that do not reach Children’s Services threshold but are deemed appropriate for intervention will be allocated to the Resilient Families Service.
For more information on the Resilient Families Service please contact 01443 744000 or

Adverse Childhood Experiences (ACES)


The term Adverse Childhood Experiences (ACEs) is used to describe a wide range of traumatic events that children can be exposed to while growing up but that are remembered throughout adulthood.


These include neglect and physical, verbal and sexual abuse along with harms that affect the environment in which the child lives such as exposure to domestic violence, family breakdown, and living in a home affected by substance abuse, mental illness or criminal behaviour.



ACEs Animation